Return and Cancellation Policy for Green Cart BD

​Last updated: 2026-01-13

​Thank you for shopping at Green Cart BD. Please read this policy carefully. Your satisfaction is our priority, and we want to ensure a transparent and hassle-free experience for you.

​1. Refund Policy​

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  We strive to provide products and services that meet or exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
  Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team as soon as possible. We will provide instructions, and upon verification, a full refund or replacement will be issued.

• Incorrect Items: If you receive an incorrect item, please notify us immediately upon receipt. We will arrange for the correct item to be shipped to you.

• ​14-Day Satisfaction Guarantee (Partial Refund):We are confident in the effectiveness of our products. However, individual results may vary. If you have used our product consistently for 14 days and have not observed satisfactory results, you are eligible for a 50% refund of the product purchase price.

• No Return Required: To maintain strict hygiene standards, we do not accept returns of used products. You do not need to send the item back to us to claim this refund.

Non-Refundable Costs: Please note that the delivery charge is non-refundable; only 50% of the product's value will be refunded.​Note: Certain items, such as personalized or customized products, may not be eligible for a refund unless they are damaged or defective.

​2. Return Policy​

For damaged, defective, or incorrect items only:To initiate a return for a damaged or wrong product, please contact our customer service team at 01608841742. Our team will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.​Once we receive the returned item and verify its condition, we will process the refund or replacement accordingly. Refunds will be issued to the original payment method.​(Note: As mentioned in the Refund Policy, used hygiene products do not need to be returned to claim the satisfaction guarantee refund.)

​3. Cancellation Policy​

You may cancel an order as soon as possible, provided that the order has not already been processed or shipped. To cancel an order, please contact our customer service team immediately at 01608841742. If the order has already been processed, you may need to follow our return policy upon receipt of the items.​

Contact Us

​If you have any questions about our Refund, Return, and Cancellation Policy, please contact us at:
Phone: 01608841742